Grievance Officer & Data Rights
Who to write to about your personal data, a booking or a complaint, and what happens next.
Last updated 26 October 2026
Grievance Officer
- Name: Appointed Grievance Officer, Grievance Officer
- Contact: support@badrikedartravels.com
- Company: BADRI KEDAR TRAVELS PRIVATE LIMITED, MV Square, Second Floor, 6 No. Puliya, Nehrugram, Dehradun, Uttarakhand 248001
What you can ask us
- To review the information you have given us, with a summary of what we hold and who we shared it with, including the names of the providers that handle it.
- Correction or updating of data that is wrong or incomplete.
- Erasure of data we no longer need or that you ask us to remove, including closing your account.
- To withdraw permission for any optional use of your data.
- A complaint about how we handled your data, a booking or a refund.
- To nominate someone to use these rights if you die or become unable to.
How to ask
Write to us with the subject "Data request" and tell us what you want. Write from the email address on your account, or quote your booking number. To protect you, we confirm it is you using the email or mobile number linked to your account or booking. We never ask for Aadhaar or PAN to do this.
What happens next
- We acknowledge your request within 48 hours.
- We resolve your request or complaint within one month (30 days) of receiving it.
- If we cannot do what you ask, we explain why. For example, tax law requires us to keep booking records for 8 years.
- If you are not satisfied, you may approach the authorities the law provides. For a booking or refund dispute you may also call the National Consumer Helpline on 1915 or approach your consumer commission.
What we collect and why is explained in our Privacy Policy.